London Ambulance Service adopt TCM’s Resolution Framework™
Due to the widespread success of the framework, LAS has since rid itself of all formal grievance procedures.
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In 2018, results from employee engagement surveys at Aviva suggested the way the business was dealing with these workplace conflicts was at odds with its wellbeing culture.

After an initial internal scoping exercise, a decision was taken to look for an HR/change consultancy who could work in close partnership with Aviva to develop a response which would fit with the Aviva brand, values and ethos and which would encourage and embed the significant behavioural changes the business wanted to see.

That consultancy was TCM.

Changing Culture with Aviva