London Ambulance Service adopt TCM’s Resolution Framework™
Due to the widespread success of the framework, LAS has since rid itself of all formal grievance procedures.
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London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.

London Ambulance Service – Implementing the Resolution Framework – A Case Study from The TCM Group