Nicky Ingham, Executive Director at the Healthcare People Management Association (HPMA)

“We must admit that we have hurt people. Staff are being harmed and we are doing this to them through our continual application of formal procedures. It’s time to put the policies away and adopt a common sense point of view. Very few staff come to work in order to make a mistake. We must listen to what our colleagues have to say, allowing them to fully explain their circumstances, rather than being forced to try and prove their innocence. When things go wrong, the question shouldn’t be who to blame, but who has been hurt by what has gone wrong?”