TCM's groundbreaking Resolution Framework™ was published by David Liddle in 2013. The Resolution Framework™ offers organizations a fully integrated and legally compliant alternative to traditional grievance, discipline and performance management procedures. We have coined the term integrated people policy (IPP) to describe this new approach. The Resolution Framework™ is being used to support our customers, from across the globe, to develop a fair, just, inclusive, sustainable and high performing culture - a transformational culture.


TCM's Resolution Framework™ (and its predecessor The Resolution Policy™) has won numerous accolades and awards (and a lot of fans). It has featured in several HR and management journals as an exemplar of best practice. Recent awards where we have been finalists and winners include the Personnel Today Awards, CIPD People Management Awards, HR Excellence Awards and The National Mediation Awards.


The Resolution Framework™ offers people professionals (HR), managers and leaders an innovative solution to complex, stressful and often costly workplace issues. Whilst the emphasis is on early resolution - through dialogue and restorative processes such as mediation - the Resolution Framework™ also delivers a robust approach for managing cases through formal means when required.


The Resolution Framework™ is fully compliant with the Acas code of practice on discipline and grievance (The Acas Code). Furthermore, it meets all legal requirements with regard to The Employment Rights Act 1996 (and all subsequent Acts). The Resolution Framework™ also meet and exceed all requirement set out in the Equality Act (2010).


TCM's Resolution Framework™ is being adopted as the benchmark standards in human resources and employee relations. Organizations as diverse as Aviva, HSBC, the BBC, TSB, OS, The University of Bath, Burberry, Next PLC, Nats, Virgin Atlantic, EasyJet and numerous Government bodies, local authorities, police forces, hospitals, universities and not for profit organisations have worked with TCM to integrate our Resolution Framework™. They have also commissioned us to design and deliver mediation, restorative practice, coaching, investigation, HR, management and leadership training.

The benefits of The Resolution Framework™

Hi, we are Harriette, Lisajay, David and Ginette and we are the leadership team at The TCM Group. We are passionate about our award winning Resolution Framework™ because:

  • It combines traditional discipline, performance and grievance procedures into a modern and compliant integrated people policy (IPP).
  • It protect relationships at work thereby making a significant contribution to enhanced performance, reputation and competitive advantage.
  • Issues are resolved sooner and closer to source, thereby freeing up people professionals and managers to focus on achieving their key strategic priorities.
  • It engenders a culture of cooperation and collaboration between employees, unions, management, HR and other key stakeholders.
  • It integrates a range of proven remedies to assist resolution including: transformative justice (TJ), adult to adult dialogue, facilitated conversations, mediation, coaching and team facilitation.

An award-winning HR process

In partnership with Burberry, we are thrilled to announce that the integration of our Resolution Framework™️ won the HR Impact Award at the 2023 Personnel Today Awards.

Speaking on behalf of Burberry, Global Strategic ER/HR Leader Claire Salter celebrates that Burberry’s “HR team has been recognised for its efforts to foster a culture where they can openly speak up in a way that demonstrates our Leadership Standards, improves creativity, and achieves positive, lasting outcomes. This new approach is about so much more than conflict resolution. It’s about creating a culture with kindness and respect at the centre, where everyone can thrive.”

This short animated explainer video will guide you through the key features and the benefits of the Resolution Framework™. The video provides answers to the following questions:

  • What is a Resolution Framework™ and how does it work?
  • What are the benefits and the  advantages of adopting a Resolution Framework™?
  • What is the resolution triage assessment and how does the Resolution Index™ work?
  • How does the Resolution Framework™ differ from traditional discipline and grievance procedures?

Examples of the support available to you

The TCM Group has designed a series of support modules to help organisations to develop, integrate and evaluate their Resolution Framework™.  Our four most popular modules are included below.

Building the business case for a Resolution Framework™.
Integrating your Resolution Framework™.
Creating a multi disciplinary Resolution Centre.

Which organizations have adopted TCM's Resolution Framework™?

Below are just a selection of the organisations which have adopted TCM’s Resolution Framework™ and its predecessor, the Resolution Policy™. Please click here to read more case studies and click here to watch various webinars featuring our customers.

What are people saying?

Want to find out more?

Please complete this short form and we will be in touch with more details. We will also send you a bonus copy of our Resolution Framework™ eBook – ‘Stepping Stones to Resolution.’

Alternatively, please call the Resolution Helpline on 0800 059 0595.

We’d love to hear from you!