
David Liddle, CEO of The TCM Group introduced the world to The Resolution Policy™ – an alternative to the traditional grievance procedure – in his best selling inaugural book Managing Conflict. Its successor, The Resolution Framework™, was launched in 2019. The aim of this exciting new approach is to replace organisations adversarial and damaging grievance, discipline and performance management systems with a fully integrated people policy framework. David’s second book Transformational Culture (shortlisted for business book of the year 2022) provides a robust cultural blueprint to support organisations to develop and integrate a Resolution Framework™.
Whether you opt for a Resolution Policy™ or the fully integrated Resolution Framework™, you can be assured that David and the TCM team are supporting numerous business leaders, line managers, human resources professionals, union representatives and lawyers who are seeking a human and humane alternative to these tired and broken workplace processes.
This short animated explainer video will guide you through the key features and the benefits of the Resolution Framework™. The video provides answers to the following questions:
- What is a Resolution Framework™ and how does it work?
- What are the benefits and the advantages of adopting a Resolution Framework™?
- What is the resolution triage assessment and how does the Resolution Index™ work?
- How does the Resolution Framework™ differ from traditional discipline and grievance procedures?
Who has adopted TCM's Resolution Framework™?
Below are just a selection of the organisations which have adopted TCM’s Resolution Framework™ and its predecessor, the Resolution Policy™. Please click here to read more case studies and click here to watch various webinars featuring our customers.
Download our eBook
– Where should I start?
– Who needs to be involved?
– What impact will The Resolution Framework™ have?
In this practical eBook, we provide answers to many common questions. It outlines the key stages, or ‘stepping stones’ that your organisation can take, to successfully implement a Resolution Framework™
Please provide your details below to download your copy of our free eBook ‘Stepping Stones to Resolution’.
Examples of the support available to you
The TCM Group has designed a series of support modules to help organisations to develop, integrate and evaluate their Resolution Framework™. Our four most popular modules are included below.
Case studies and customer stories
This section includes stories and evidence from organisations who have adopted the Resolution Framework™
Please Submit an Enquiry
Or call The TCM Resolution Helpline: 0800 294 97 87