This page of the Resolution Framework™ website focuses on the support that we provide for managers and leaders to help them to integrate your 'Resolution First' approach. Our leadership and management courses are delivered in-person, online or a blend of the two. Our world class trainers will equip your managers and leaders with the skills and strategies they need to spot and resolve conflicts at work, to have Quality Conversations, to mediate in disputes between colleagues and/or to use coaching skills to drive performance. As well as delivering bespoke courses, we are an ILM Approved Centre and we can deliver ILM Level 3, 5 and 7 programmes. Whatever route you choose, you can be assured that our courses are always practical, challenging and fun.

For more details of our courses, or to discuss your unique needs and context, please complete the short form at the end of this page or call TCM's resolution hotline on 0800 059 0595

Central to the development of a transformational culture, where issues are aired early and teams are highly engaged, is the capacity of managers to manage well and leaders to lead effectively. It sounds simple but so many organisations overlook these fundamental truths.

To build a successful organisation, our leaders and managers must role model the behaviours they expect from their employees, drive high performance and resolve issues of conflict in their earliest stages.

At TCM, we get this stuff. After all, we have been leading the way for over 20 years, We have developed a comprehensive suite of transformational management and leadership training courses, development programmes and consultancy services which we would be delighted to deliver for your organisation. We support managers and leaders at all levels to develop the confidence, competence and courage to engage their teams for sustained high performance.


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The Art of Dialogue™

Managers, directors, supervisors and others are increasingly required to manage complex projects, without the prerequisite training needed to do so. The results can be catastrophic, with conflict a likely outcome amongst customers, colleagues, investors and more. Can your organisation afford to take these risks when the consequences can be so significant?

The Art of Dialogue™ is a unique programme from our communication and change experts. It is designed to promote a mindset and culture of open dialogue, throughout your organisation. In this one-day management and leadership training course, delegates will develop the communication skills to promote ongoing collaboration within their teams and resolve issues of conflict when they arise.

Quality Conversations™

The ability to manage difficult conversations is one of the cornerstones of effective management and leadership.

Quality Conversations™ from TCM is a highly interactive one-day management and leadership training programme designed to help leaders develop the essential skills for everyday management. On this immersive programme, delegates will learn how to hold conversations that enable them to nip issues in the bud and give feedback to their teams on a range of issues.

Delegates will work through the essential skills needed to navigate the complex maze of having difficult conversations, managing performance and giving bad news. In doing so, your managers and leaders yo take the grief out of grievances and to take the adversity out of diversity.

Modular Management and Leadership Training Courses

Our modular leadership programmes can be uniquely designed based on these 3 key leadership levels. To ensure for excellent ongoing progression and development, we apply a blended learning approach consisting of workshops, coaching and evaluation.

By attending our programmes, your leaders and managers will develop a clear understanding of how they can flex their leadership to create a culture for high engagement and performance. From the very first session, each leader will have a clear understanding of their own management styles, alongside their individual strengths and blind spots.

TCM is an approved ILM center and these programmes can be ILM accredited or tailored to meet a specific set of competency needs.

Want to learn more?

If you are interested in hearing more about the world class training that we can provide for your leaders and managers please complete this short form.

Alternatively, please call The TCM Resolution Helpline: 0800 059 0595 or click here to send us an email.

We can’t wait to hear for you!