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  • Welcome
    The Resolution Framework™ by The TCM Group
    The Story Of The Resolution Framework™
    The Resolution Framework™ story is as remarkable as it is inspiring.
    Meet The Team
    Meet the wonderful people who make this innovative approach a reality.
    How Does The Resolution Framework Work?
    This page explains more plus watch a short explainer video.
    The Benefits of The Resolution Framework™
    Learn about benefits for your people, your customers and your organisation.
    Case Studies and Customer Stories
    Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
    Awards, Accreditations, and Affiliations
    The Resolution Framework™ has won countless awards. Learn more here.
    The Resolution Framework™ In The Press
    The Resolution Framework™ regularly features in HR and leadership journals.

    The Resolution Framework™ is opensource (FREE).

    Learn more
  • Services and Support
    Award-winning consultancy services from The TCM Group.
    Resolution Framework™ Opensource.
    The multi award-winning Resolution Framework™ is available free of charge.
    Resolution Framework™ Consultancy And Support.
    We can assist you at every stage of integrating your Resolution Framework
    The Resolution Review™.
    A data driven and evidence based approach supporting design and delivery.
    Developing Your Internal Mediation Scheme
    We can help to to develop and integrate an internal mediation scheme.
    Supporting Early Resolution.
    We can help you to harness the power of dialogue and engagement.
    Formal Resolution.
    We can assist you to develop robust investigative and formal processes.
    UK Resolution - The National Resolution Centre.
    Delivering HR and legal support to small and medium sized organisations.
  • Training and development
    A comprehensive portfolio of training and professional development
    Resolution Centre Training.
    The resolution centre is the powerhouse of your Resolution Framework.
    People And Culture, HR and ER Team Training.
    We help people professionals to optimise the Resolution Framework
    Leadership And Management Training.
    We offer a comprehensive portfolio of training and development.
    Mediation and Facilitation Skills Training.
    The benchmark standard for mediation and facilitation skills training
    Investigation Skills Training.
    We provide investigation skills training for managers, lawyers and HR.
    Coaching Skills Training.
    We offer fully accredited coaching skills qualifications.

    Routes to Resolution™

    Core training for your Resolution Centre.
    brochure
  • Resolution Launchpad
    Helping you get your Resolution Framework™ off the ground.
    What is Resolution Launchpad
    Learn more about how it works and the benefits it delivers
    The Resolution Index®
    Routes to Resolution™ Training
    Quality Conversations™
  • Resources and Insights
    Insights, articles and case studies to support your resolution journey
    The Evidence.
    Learn more about the impact of the impact of the Resolution Framework
    Resolution Framework FAQs.
    Get answers to the most frequently asked questions abut the RF.
    The Bookstore
    A selection of books relating to HR, leadership, management and culture
    Resolution In Action.
    This page contains examples of the Resolution Framework™ in action
    The Resolution Framework™ In The Press
    The Resolution Framework is featured in numerous HR and leadership journals
    Podcasts
    Watch a selection of podcasts featuring David Liddle and the TCM team.
    Resolution Resources
    Click here to view a wide selection of articles and webinar recordings
    Support for Health and Social Care Organisations.
    We deliver specialist support to NHS and social care organisations.

    Managing Conflict by David Liddle

    The Resolution Framework features throughout David's best sellng book
    Buy now

  • Welcome
    The Resolution Framework™ by The TCM Group
    The Story Of The Resolution Framework™
    The Resolution Framework™ story is as remarkable as it is inspiring.
    Meet The Team
    Meet the wonderful people who make this innovative approach a reality.
    How Does The Resolution Framework Work?
    This page explains more plus watch a short explainer video.
    The Benefits of The Resolution Framework™
    Learn about benefits for your people, your customers and your organisation.
    Case Studies and Customer Stories
    Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
    Awards, Accreditations, and Affiliations
    The Resolution Framework™ has won countless awards. Learn more here.
    The Resolution Framework™ In The Press
    The Resolution Framework™ regularly features in HR and leadership journals.

    The Resolution Framework™ is opensource (FREE).

    Learn more
  • Services and Support
    Award-winning consultancy services from The TCM Group.
    Resolution Framework™ Opensource.
    The multi award-winning Resolution Framework™ is available free of charge.
    Resolution Framework™ Consultancy And Support.
    We can assist you at every stage of integrating your Resolution Framework
    The Resolution Review™.
    A data driven and evidence based approach supporting design and delivery.
    Developing Your Internal Mediation Scheme
    We can help to to develop and integrate an internal mediation scheme.
    Supporting Early Resolution.
    We can help you to harness the power of dialogue and engagement.
    Formal Resolution.
    We can assist you to develop robust investigative and formal processes.
    UK Resolution - The National Resolution Centre.
    Delivering HR and legal support to small and medium sized organisations.
  • Training and development
    A comprehensive portfolio of training and professional development
    Resolution Centre Training.
    The resolution centre is the powerhouse of your Resolution Framework.
    People And Culture, HR and ER Team Training.
    We help people professionals to optimise the Resolution Framework
    Leadership And Management Training.
    We offer a comprehensive portfolio of training and development.
    Mediation and Facilitation Skills Training.
    The benchmark standard for mediation and facilitation skills training
    Investigation Skills Training.
    We provide investigation skills training for managers, lawyers and HR.
    Coaching Skills Training.
    We offer fully accredited coaching skills qualifications.

    Routes to Resolution™

    Core training for your Resolution Centre.
    brochure
  • Resolution Launchpad
    Helping you get your Resolution Framework™ off the ground.
    What is Resolution Launchpad
    Learn more about how it works and the benefits it delivers
    The Resolution Index®
    Routes to Resolution™ Training
    Quality Conversations™
  • Resources and Insights
    Insights, articles and case studies to support your resolution journey
    The Evidence.
    Learn more about the impact of the impact of the Resolution Framework
    Resolution Framework FAQs.
    Get answers to the most frequently asked questions abut the RF.
    The Bookstore
    A selection of books relating to HR, leadership, management and culture
    Resolution In Action.
    This page contains examples of the Resolution Framework™ in action
    The Resolution Framework™ In The Press
    The Resolution Framework is featured in numerous HR and leadership journals
    Podcasts
    Watch a selection of podcasts featuring David Liddle and the TCM team.
    Resolution Resources
    Click here to view a wide selection of articles and webinar recordings
    Support for Health and Social Care Organisations.
    We deliver specialist support to NHS and social care organisations.

    Managing Conflict by David Liddle

    The Resolution Framework features throughout David's best sellng book
    Buy now

Podcasts

Watch a selection of podcasts featuring David Liddle and the TCM team.

17 May 2022
Is your HR department outdated? with David Liddle
Current common grievance structures in organisations can lead to animosity on both sides, even when the issue has been resolved – but does that have to be the case?
Listen
17 May 2022
Improving and Transforming Organisational Cultures
In this episode, Sheila Lord and Peter Kelly are talking to David Liddle about organisational cultures.
Listen
17 May 2022
The Power of Mediation and Communication in Business
In the latest episode of Climb in Consulting, Nick talks to David Liddle – the founder and CEO of The TCM Group.
Listen
17 May 2022
Managing Conflict with David Liddle
David joins the TRN Podcast to talk all things conflict resolution.
Listen
17 May 2022
Thinkers50 Radar 2022 LinkedIn Live Series
Nominated as one of Thinkers50's Radar List, David joins this Linkedin Live as a transformational culture expert, president of The Institute of Organisational Dynamics, and CEO of The TCM Group.
Listen
17 May 2022
The HR Book Club – David Liddle discusses “Transformational Culture”
Leon meets David Liddle to discuss his book, "Transformational Culture: Develop a People-Centred Organization for Improved Performance".
Listen
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