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Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Resolution Resources from The TCM Group
Here you will find a comprehensive range of articles, podcasts, blogs and news. Enjoy!
26 Apr 2021
Why Mediators Make Good Leaders
Read more
29 Apr 2025
Masterclass Recap: Tackling Complexities in Investigations
We explored the complexities that often derail even the most experienced investigators, and how to stay confident, curious, and compliant through it all.
Read More
23 Apr 2025
People Behind the Practice: In Conversation with Alan Sproston
A chat with one of our expert consultant partners, Alan Sproston, about his coaching and mediation and training techniques, inspirations, and key takeaways.
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25 Mar 2025
Masterclass Recap: Authority, Influence and Bias in Mediation
This insightful masterclass explored the principles of mediation, the role of power dynamics, and how authority, influence, and bias can shape mediation outcomes
Read More
14 Mar 2025
From HR to Cultural Heartbeat: Transforming Your People Function
Have you ever wondered what would happen if HR wasn't just seen as the "policy police" but as the beating heart of organisational success? We do too, which is why we recently hosted a fascinating webinar on the strategic potential of the People & Culture function with our CEO David Liddle. Here's what we learned.
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07 Feb 2025
Register for a free Culture & Leadership Alignment Lab with David Liddle
We're offering select organisations a rare and valuable opportunity to work directly with our CEO, David Liddle, in a complimentary Culture & Leadership Alignment Lab - a focused, personal session designed to address the fundamental challenges facing your organisation.
Read More
22 Jan 2025
Webinar Recap: 6 Essential Skills for Modern Leaders
At our recent "From Manager to Mentor" Eye Opener webinar with Engage Leadership, we explored how the shift from traditional management to mentorship is transforming workplace dynamics.
Read More
21 Jan 2025
How Resilience in the Workplace Fuels Growth and Success
How resilient are you in the workplace? It's a key skill to have. Here are 5 ways coaching can build workplace resilience.
Read More
17 Jan 2025
Local council embraces a values-driven approach to conflict resolution
The London borough's story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.
Read More
20 Dec 2024
Webinar Recap: Turning Conflict into Opportunity with UK Resolution
In our webinar we revealed how UK Resolution helps SMEs resolve disputes and build stronger, more productive workplace environments.
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18 Dec 2024
Key Trends and News: Our 2024 Year in Review
As we reflect on an incredible 2024, we’re excited to share the successes, and transformative moments that shaped our year. From industry-leading training to workplace culture breakthroughs, it’s truly been a journey of growth and impact.
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18 Dec 2024
Webinar Recap: Making Workplace Wishes Come True
In our final webinar of the year, we explored your workplace wishes, offering strategies for inclusive cultures, early conflict resolution, and transforming HR. Let’s make 2025 the year your workplace thrives!
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12 Nov 2024
How to Disagree Well: Transforming Workplace Conflict into Opportunity
In last week's masterclass, How to Disagree Well, our CEO David Liddle revealed a stark truth about workplace conflict: we're doing it all wrong. In a session that drew unprecedented attendance, David challenged our traditional approaches to workplace disagreements and offered a compelling alternative that promises to transform how organisations handle conflict.
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