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Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Welcome
The Resolution Framework™ by The TCM Group
The Story Of The Resolution Framework™
The Resolution Framework™ story is as remarkable as it is inspiring.
Meet The Team
Meet the wonderful people who make this innovative approach a reality.
How Does The Resolution Framework Work?
This page explains more plus watch a short explainer video.
The Benefits of The Resolution Framework™
Learn about benefits for your people, your customers and your organisation.
Case Studies and Customer Stories
Includes case studies from the BBC, Aviva, Burberry, Next, TSB, and the NHS
Awards, Accreditations, and Affiliations
The Resolution Framework™ has won countless awards. Learn more here.
The Resolution Framework™ In The Press
The Resolution Framework™ regularly features in HR and leadership journals.
The Resolution Framework™ is opensource (FREE).
Learn more
Services and Support
Award-winning consultancy services from The TCM Group.
Resolution Framework™ Opensource.
The multi award-winning Resolution Framework™ is available free of charge.
Resolution Framework™ Consultancy And Support.
We can assist you at every stage of integrating your Resolution Framework
The Resolution Review™.
A data driven and evidence based approach supporting design and delivery.
Developing Your Internal Mediation Scheme
We can help to to develop and integrate an internal mediation scheme.
Supporting Early Resolution.
We can help you to harness the power of dialogue and engagement.
Formal Resolution.
We can assist you to develop robust investigative and formal processes.
UK Resolution - The National Resolution Centre.
Delivering HR and legal support to small and medium sized organisations.
Training and development
A comprehensive portfolio of training and professional development
Resolution Centre Training.
The resolution centre is the powerhouse of your Resolution Framework.
People And Culture, HR and ER Team Training.
We help people professionals to optimise the Resolution Framework
Leadership And Management Training.
We offer a comprehensive portfolio of training and development.
Mediation and Facilitation Skills Training.
The benchmark standard for mediation and facilitation skills training
Investigation Skills Training.
We provide investigation skills training for managers, lawyers and HR.
Coaching Skills Training.
We offer fully accredited coaching skills qualifications.
Routes to Resolution™
Core training for your Resolution Centre.
brochure
Resolution Launchpad
Helping you get your Resolution Framework™ off the ground.
What is Resolution Launchpad
Learn more about how it works and the benefits it delivers
The Resolution Index®
Routes to Resolution™ Training
Quality Conversations™
The Resolution Hub
Insights, articles and case studies to support your resolution journey
The Evidence.
Learn more about the impact of the impact of the Resolution Framework
Resolution Framework FAQs.
Get answers to the most frequently asked questions abut the RF.
The Bookstore
A selection of books relating to HR, leadership, management and culture
Resolution In Action.
This page contains examples of the Resolution Framework™ in action
The Resolution Framework™ In The Press
The Resolution Framework is featured in numerous HR and leadership journals
Podcasts
Watch a selection of podcasts featuring David Liddle and the TCM team.
Resolution Resources
Click here to view a wide selection of articles and webinar recordings
Support for Health and Social Care Organisations.
We deliver specialist support to NHS and social care organisations.
Managing Conflict by David Liddle
The Resolution Framework features throughout David's best sellng book
Buy now
Resolution Resources from The TCM Group
Here you will find a comprehensive range of articles, podcasts, blogs and news. Enjoy!
26 Apr 2021
Why Mediators Make Good Leaders
Read more
13 Aug 2024
Dignity, Respect, and ROI: The Surprising Link in Bath University’s Success
When the University of Bath faced a critical challenge threatening its research culture, it took a bold, unconventional approach. By partnering with TCM to implement the innovative Resolution Framework, the university didn't just solve a problem—it sparked a cultural revolution. The results? A transformation so profound it's setting a new standard for workplace dynamics in higher education.
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10 Jul 2024
How NEXT is revolutionizing conflict resolution in the workplace
In our latest case study, we share the story of Next Plc, the British multinational powerhouse whose latest innovation isn't on its shelves – it's in its corporate culture. See how they used the Resolution Framework to transform the way they work together.
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31 May 2024
Who owns your organization’s culture?
Culture is an essential part of an organization's identity. It governs an enterprises' values and behaviours; how people treat each other, the decisions they make, the bedrock they stand on. So who's in charge of creating this crucial agenda?
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23 May 2024
The operating model that’s transforming HR
Unless HR become less protective of their policy frameworks, and less resistant to innovation and creativity in the way that they deal with complex people issues, HR faces not just an identity crisis, but an existential one. But there's a better way.
Read More
15 May 2024
Why workplace mental health initiatives aren’t enough
Wellbeing initiatives and conversations around mental health are becoming par for the course these days in organisations. But what if it's the workplace itself that's putting the strain on mental health?
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19 Feb 2024
The benefits of alternative HR strategies and dispute resolution
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30 Jan 2024
Amazon fined €32m for ‘excessive’ employee monitoring: what are the rights and wrongs of checking up on staff?
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14 Dec 2023
TCM Group’s award-winning work with Burberry proves that a humane approach to conflict is essential
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06 Dec 2023
4 Ways To De-Escalate Conflict At Work
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11 Sep 2023
HR: How to build employee trust in corporate culture
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14 Jul 2023
Implementing the transformational culture model to guarantee HR’s strategic value
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01 May 2023
Workplace conflict – a £ billion problem
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Show more