THE RESOLUTION REVIEW

Understanding how conflict impacts your organisation is the first step toward positive change. Through our Resolution Review, we'll help you assess your current landscape and create a powerful, evidence-based case for transformation.

What is a Resolution Review?

We know that understanding where you are is the first step to getting where you want to be.

That’s why we’ve developed our Resolution Review – a thorough but practical assessment that helps you understand how conflict is currently managed in your organisation. We’ll work with you using our innovative 5D Methodology to gather real insights about your workplace culture and create a compelling case for positive change.

The 5D Methodology

At the heart of our Resolution Review is TCM’s innovative 5D Methodology – a structured yet flexible approach that guides organisations through meaningful change.

  • We begin by Discovering your current landscape through interviews, focus groups and data analysis.
  • Then we Diagnose the root causes and patterns that emerge, using tools like our Cost of Conflict Calculator™
  • The Dream phase lets us work with you to envision an aspirational future state that aligns with your values and goals.
  • In Design, we create practical recommendations and action steps
  • Then we Deploy, where we help you implement lasting positive change.

This tried and tested approach has helped organisations like the BBC, Aviva and Burberry transform their approach to workplace conflict.

Benefits for your organisation

  • Data-driven business case for implementing change
  • Clear ROI metrics through TCM’s Cost of Conflict Calculator™
  • Strategic narrative and tailored recommendations
  • Early stakeholder buy-in for cultural transformation

Benefits for your people

  • Voice their experiences and insights in a safe, structured environment
  • Contribute to shaping new approaches to workplace resolution
  • Feel heard and valued in the organisational change process
  • Gain clarity on future resolution pathways

What to expect

Comprehensive Data Collection
We utilize various diagnostic tools including: - Interviews with key stakeholders - Focus groups and workshops - Analysis of existing policies and procedures - Review of current case management data - Application of TCM's Cost of Conflict Calculator™
Timeline & Process
A Resolution Review typically takes between 3-5 months, depending on the scope and size of your organization. The process is flexible and can be tailored to meet your specific needs and objectives.
Deliverables
- Detailed assessment report with key findings - Clear recommendations and action steps - ROI analysis and metrics - Strategic narrative for change - Implementation roadmap

Success Stories: BBC

The BBC viewed the Resolution Framework™ as more than just a policy change – it was an opportunity for meaningful cultural transformation. They undertook an in-depth Resolution Review with focus groups and interviews over 3 months to understand the context behind their data.

Key elements:

  • Comprehensive focus groups and interviews
  • Application of TCM’s Cost of Conflict Calculator™ to measure financial impact
  • Development of ROI tracking framework
  • Strategic approach to cultural change
Emma Snodgrass
Emma Snodgrass Learning and Development Lead Scotland News and Current Affairs L&D project at BBC
"The Routes to Resolution course at The TCM Group was excellent. I gained valuable insights from learning and revisiting the underpinning theories of conflict management and practicing how to apply them. I now have key acronyms like PIN and BIN at the forefront of my mind when using these models. I also have a much deeper understanding of empathy and its practical application, the concept of healthy venting, and the conflict escalation curve. Additionally, I will greatly benefit from the comprehensive knowledge I’ve gained of the resolution framework provided during the course."

Ready to get started?

Please complete this short form and we will be in touch with you to answer any questions that you have about the Resolution Review process.

We look forward to hearing from you!