Heather Palmer, culture, policy and employee relation at the BBC

Moving to a Resolution Framework at The BBC was not just about improving how we deal with conflict resolution, there’s a business and economic benefit in terms of the money and time that we’re spending in formal processes. The BBC’s Resolution Framework creates the culture where people can find access the most appropriate route to resolution through coaching, mediation, and restorative processes. We can also take formal action in more serious cases. It’s absolutely the right thing to do. It is evidence based and person centred, and that’s key.